Refund Policy
At PureLife, we’re committed to providing high-quality, plastic-free and PFAS-free kitchen products designed to support a healthier home and planet. If something isn’t right, we’re here to help.
1. Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition.
- The product must be in its original packaging.
- Proof of purchase (order confirmation or receipt) is required.
For hygiene and safety reasons, we cannot accept returns on:
- Used kitchenware
- Items damaged due to misuse
- Clearance or final sale items
2. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will gladly offer a replacement or full refund at no additional cost to you.
3. Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Final sale or discounted clearance items
- Custom or made-to-order products
4. Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method.
- Please allow 5–10 business days for processing.
- Shipping costs are non-refundable unless the return is due to our error.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us to arrange the process.
6. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service.
7. How to Start a Return
To initiate a return, please contact our support team at:
Email: support@purelifestore.com
We’ll guide you through the next steps.
8. Our Sustainability Commitment
As a plastic-free and PFAS-free brand, we aim to minimize waste in everything we do. We encourage thoughtful purchasing and are happy to answer product questions before you buy.